This document is a plain-language draft and should be reviewed by a qualified legal professional before launch.
Eligibility
If your payment was verified but your subscription could not be activated due to an issue on our side, you are eligible for a full refund for that period.
Requests
Refund requests must be submitted through the Contact page within 14 days of payment verification, including your transaction reference.
Non-refundable
Fees for a billing period in which the service was available and used are generally non-refundable. Transfer fees charged by WorldRemit or your bank cannot be refunded by us.
Advertising spend
Any money spent with external advertising platforms is not paid to us and is outside the scope of this policy.